COVID-19 At Home Appointment Options

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Dear Skin Wellness Dermatology Patients,

Due to the ever changing growth in COVID-19, we will be offering an at-home appointment option. As one of your health care providers and doctors, your health is very important to us.

Please, if you or anyone in your household is sick, we ask that you CANCEL your appointment. You will not incur a 24-hour cancellation fee during this time.

Send an email to [email protected] or via SolutionReach text feature to cancel or reschedule your appointment.

AT-HOME APPOINTMENT OFFERING OPTION:

This option is reserved for patients with an emergent issue, who are sick that are requiring a necessary follow up, or a new patient that cannot come into the office.

  1. Create an account at Skin Wellness Dermatology Telederm Visit for a teledermatology visit. The cost is $85 for a photo visit and $150 for a live video consultation. This fee is not charged to insurance, but you may use an HSA account.
    • Response using this visit method will be received within 48 hours. Please be aware that the doctor reserves the right to determine whether your problem is appropriate for a teledermatology visit or if it should be upgraded to a video visit. We will do our best to accommodate all requests, however some conditions are better suited for in office visits.
    • If you are a new patient, please complete all paperwork here: New Patient Paperwork.
    • Skin Wellness Dermatology Telederm Visit
      1. Enter your information and select your doctor.
      2. Payment information will be required by the site prior to submission of your visit concerns.

ESTABLISHED PATIENTS:

  • Access your HIPAA compliant patient portal if you are an existing patient to make sure all your information is current.

In the event that the office may close, we will offer a phone call option from your provider. You will still receive an appointment time and be called within a 15-minute time frame of your scheduled appointment.

PLEASE HELP KEEP OUR STAFF AND COMMUNITY SAFE:

What we are asking of our patients:

Please cancel your appointment if:

  • You have had a recent cough, cold, shortness of breath, flu or fever in the last 2 weeks
  • Contact with any one with cough, cold, shortness of breath, flu or fever in the last 2 weeks
  • Any airplane travel in the last 2 weeks
    • If you have traveled to a country that has a Level 3 Health Notice, you should stay home for a period of 14 days from the time you left the area. This is the recommendation from the Centers for Disease Control and Prevention (CDC). Countries that currently have a Level 3 Travel Health Notice are China, Iran, Italy, and South Korea. For the most up to date information, please visit the CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/index.html
  • Close contact (lives with or cares for) someone who is over the age of 70 or immunosuppressed (genetic condition, receiving chemotherapy or cancer)

If you will be attending your appointment, please review the following:

    • There will be no additional attendees allowed during visit – PATIENT ONLY
      • If a minor, 1 parent/guardian
      • If you need a driver, they must wait in the car during visit
    • Once a patient checks-in at the front desk, we will ask you to wait in your vehicle. You will receive a call or text when the clinic is ready to place you in a room.
    • Please wash hands or use antibacterial hand sanitizer prior to coming into the clinical area.
  • Wash your hands and do not touch your face. This is how germs are spread from contaminated objects. For example: do not touch the public entrance and then reach up to scratch your nose. This not only protects you from the current COVID-19 worry, but is good practice to prevent impetigo, staph, the flu and other contagious diagnosis. Soap and water is still the best method to remain clean. We have bathrooms located on the right side of the practice (Homewood) that we encourage you to use before entering the clinic. For our Chelsea office patients, because the bathrooms are located within the clinic, we will have antibacterial sanitizer available at the check-in desk.
  • Cell Phone: We advise patients to refrain from putting their cell phone down on a public surface and then bringing it back to your mouth. Please consider this while you are in the office and throughout your day.
  • Biologic/Immunosuppressant Medications: Whether you should take your biologic/immunosuppressant medication as scheduled depends on your individual situation. In general, if you are a younger adult, otherwise healthy, and are not at high risk of having been exposed to coronavirus, in most cases, it is okay to continue your medication as scheduled. If you are an older adult, have a chronic medical condition (e.g., heart disease, diabetes, lung disease, immunosuppressive condition), or have been exposed to the coronavirus, then, out of an abundance of caution, you may want to stop your medication during this time period. Regardless of your personal situation, contact our office to discuss any changes to your treatment with your Skin Wellness Dermatology provider.

Efforts of Skin Wellness Dermatology:

  • The usual clean: We currently sterilize multiple times per day all the items you touch regularly. We will be extra diligent about cleaning high traffic areas during this time, i.e. doorknobs, check-in/check-out stations, seating, mirror handles, etc.
  • Repeat hand washing: You may notice your doctor or nurse washing hands after shaking your hand – we are very close to your skin during your visit. Please speak up if you want more washing by your provider or nurse.
  • NO sick staff: We have a policy of remaining home when sick. We will be more stringent with this policy to keep you safe, please provide our office the same.

To get the latest updates on Skin Wellness Dermatology protocols and procedures regarding COVID-19, follow us on social media or subscribe to our newsletter

THANK YOU FOR COLLABORATING WITH US ON THESE EFFORTS TO KEEP OUR PATIENTS AND STAFF SAFE!